General Buyer Information

Buying via Evans Clarke National Auctions is as easy as 1, 2, 3
  1. Browse - Browse the catalogue, inspect and decide on the items you want to bid on
  2. Bid - Register and Bid for your items
  3. Buy - Pay and collect your items within 24 to 48 hours
What can I expect to find for auction at Evans Clarke National?

Evans Clarke National is a general auctioneer. This means that we sell almost everything for the home, office and workplace all via auction. There is a large variety of stock on offer each week which is auctioned, either at our auction rooms or via our online auctions. Evans Clarke National sells on behalf of Government and Corporate vendors, direct to the public. We offer the following types of items (plus more):

  • Home Renovation Building Supplies
  • Office Home Furniture
  • Pallet Racking Shelving
  • Computers, Electronic Equipment IT Equipment
  • Plant Machinery, Trucks Vehicles
  • Earthmoving Agricultural Equipment
  • Restaurant Catering Equipment
  • Tools Hardware
  • Speciality Onsite Sales
  • Wine Spirit Stocks
  • Leisure Sporting Goods
  • Transportable Buildings
How do I work out what I should bid up to?

To be a successful bidder at auction it ‘pays’ to do your homework first which will enable you to go home with a bargain every time! Use the internet to search for similar items and pricing. At auction you can expect to pay up to anywhere from 25% to 75% less than retail prices, depending on the age and condition of the item. It is important to remember you are in control in determining what you are prepared to pay for the item.

What is the difference between the auction types?
  • Traditional In-Rooms Auction – This is where you attend in person at our auction rooms and bid ‘live’.
  • Traditional Onsite Auction – This is usually a traditional style auction held at the premises of the business disposing of their assets.
  • Online Auctions – These are auctions where items are listed on our website with specified opening and closing times. Some auctions may also have a Buy It Now price, meaning you can purchase the product for the displayed price without having to wait for the auction to close.
  • Live Webcast Auction – This is a service that is added to some traditional auctions to enable people to bid ‘live’, via the internet, whilst the auction is being conducted
Inspection?

Evans Clarke National has set inspection times for each auction where you can assess the item. This is your opportunity to determine the items condition and work out if you want to bid on the item. The inspection times are always advertised via our print advertising and are on our website. We also have an inspection time for online auctions which many other auction houses don’t provide.

Collection?

You will need to organise your own collection in a quick and timely manner once you have paid, usually within 24 to 48 hours after the auction closing time. We have set collection times for each auction, please see the individual catalogue for details. You can collect the item yourself or alternatively organise a courier or another third party. We can arrange this for you but a service fee will apply. We don’t provide lifting facilities for most items, so please allow for this cost with a cartage company before buying large and heavy items. If a third party is collecting on your behalf please give them a copy of your invoice or contact the office.

Buyer’s Premium?

This is charge that is added to your bid. Nearly all auction houses apply a fee to cover costs of running the auction. Currently most of our auctions are 15% (i.e. Bid $100 + $15 = Pay $115.

Where does the stock come from?

We sell items on behalf of other companies such as Government departments, liquidators, corporate companies, estates, importers and manufacturers. The stock varies from being new to second-hand. At our auctions items are laid out in rows with a lot number sticker applied to them that matches up with our catalogue. This is also the order the items will be sold in.

Do you provide warranties?

Unless otherwise stated in the catalogue all products are sold on a ‘as is, where is’ basis with no warranty. You must satisfy yourself during the inspection time as to the items status and condition. This is especially important with second-hand equipment as we do not test items that are sent to auction. Refunds aren’t usually provided, please take this into consideration when ever you are bidding.

Payment?

If you are collecting on the day we accept Cash, EFTPOS, Credit Card (0.5% Fee) or Bank Cheque. We also have BPay but you need to process your BPay payment before 3pm on the auction day and collect the next day. It is also a good idea to bring a copy of your BPay receipt. No goods are released without payment and cleared funds. For online auction purchases we have a credit card payment section, due to security reasons we do not take credit card payments over the phone.


General Delivery Information

We endeavour to make our customers happy and as such we provide options to suit your needs in collecting your goods as follows:

Collection Address

You can come and collect in person or provide a trusted friend to do for you, they just need a copy of your paid invoice or bring the invoice number and they can pay it for you.

Evans Clarke National Auction Complex, 616 Torrens Road, Woodville North, SA. Tuesday - Friday (9:00am - 4:00pm) and Saturdays (9am - 12:45pm), excluding public holidays - NB Monday - Closed to the public. If the collection address is different to this it will be provided in the auction and sale information. This usually applies with onsite sales.

Collection by a Third Party

You may use your own selected cartage company to collect goods, just provide them with your invoice number and advise us who will be collecting by email including your customer number. Your courier will need to pack the items for transport if needed or you can pay a fee for our packing service.

If you are using a courier or associate to collect your goods, you must provide them with a copy of your invoice number and notify Evans Clarke National details of the Company or Person collecting your goods.

You may also request that we organise a cartage service which is available on mainly smaller items. This is an outsourced service and therefore charged at applicable rates including service fees. We arrange this as soon as possible and goods will usually arrive within 14 working days from the time cartage payment is received. The company used will depend upon the goods purchased. There will also be a charge for us to pack up the goods ready for transport.

*Please note that a delivery service may not be available on large items*

Payments need to be made before shipment is made via our normal methods. Evans Clarke National will be the name that will appear on your credit card statements. Your goods will be sent to the shipping address provided and someone will need to sign for the goods. This is sent on a routine basis, we cannot guarantee which exact day it will be delivered but you may request this and we will try to accommodate where possible, extra charges may apply. If after 14 working days you have not received your items please contact us by email or phone and quote your invoice number.
Please be aware that just like a house auction, once the hammer falls, the goods are your responsibility and therefore you are best to collect them as soon as possible. If you use any cartage contractor and goods arrived damaged we are not liable and you will need to take this up with the cartage company directly. Delivery charges are not refundable as contractors carry out these services.

Packing Handling
This is the responsibility of the person collecting or if you require packing Evans Clarke National can arrange this service at a fee, please advise us by email if you wish to use these services and we will add the applicable charges to your invoice. Evans Clarke National can arrange delivery of your goods (up to 25kgs) through our preferred couriers or alternatively you can arrange a courier/carrier of your choice.

International Shipping:
Currently we mainly service the Australian Market, upon request we can speak to customers about international shipping as we do have a small amount of overseas buyers, please contact us via email admin@evansclarke.com.au to discuss further. In any correspondence please include your name, contact details, invoice number and delivery docket if applicable.

Delivery and Packing Charges/Details:
Collection payment of your goods is required within 2 working days from receipt of our invoice. A paid in full tax invoice will be issued with your goods upon receipt of payment. No goods can be collected until full payment is made, title does not pass until cleared funds are received.

Delivery is subject to carrier’s terms and conditions

Delivery is Available to the following locations:
Adelaide Metropolitan
Country SA
Melbourne, Geelong, Bendigo
Albury/Wodonga
Country Victoria
Sydney, Newcastle, Canberra
Country New South Wales
Brisbane, Goldcoast, Sunshine Coast
Country Queensland
Perth
Country Western Australia
Northern Territory
Tasmania
*Multiple tems may not be sent together, a charge per item may apply.

Additional charges may apply for any requirements beyond our standard service or for customer’s additional requirements.


Refund Policy

Under what conditions will Evans Clarke National accept a return or exchange?

We have been in the auction business since 1933 and always want our customers to have a good experience buying at auction. Public auction sale conditions are a slightly different to traditional retail stores in that goods can be new or used and are sold via an auction process. The auction process is much stricter than a retail environment, there are no cooling off periods and by bidding you have already agreed to the terms and conditions set by us. Basically it is ‘buyer beware’ and items are bought ‘as is where is’

To make this as easy as possible for you we make the goods available for inspection at set inspection times, so you can satisfy yourselves as to the condition and then you offer what you believe is fair and reasonable price, therefore there should be no reason for refunds.

It is on this basis that, no allowances or refunds are made, nor will any buyer be permitted to reject any lot on the grounds that it is not correctly described in the catalogue, the said lots are to be taken with all faults (if any) and will be at the buyers risk on the fall of the hammer. There are also no warranties or guarantees on items bought at auction. We understand that this can be of concern to some people but if you have done your research, assessed the item, i.e. is it new or second-hand, what do they retail for etc, you may end up with a bargain. If you have purchased a brand new item in a box where it was impossible to try before purchase check the contents upon collection and notify us on the spot so we can try to rectify this. We can not guarantee any refunds will be made.

If you have a complaint or concern please put it in writing and mark it to the attention to the ‘General Manager’ and send via email to admin@evansclarke.com.au

If you believe there is an error or discrepancy on your invoice or with your goods please contact us at the time of collection or within 24 hours of the auction so it can be resolved. We act on behalf of vendors and monies are forwarded to them shortly after the sale. Submissions after this time may not be able to looked at.
In any correspondence please include your name, contact details, invoice number and delivery docket if applicable. Original docket may need to be produced.

We will endeavour to respond to any written enquiries within 7 working days from receipt in writing with a response.