Frequently Asked Questions
How do I get a catalogue?
Catalogues are available for free here on our web site. Just go to the Auctions and Sales page, and click on the catalogue icon alongside the auction description to download a catalogue. Printed catalogues are also available from the Auction Rooms office for a cost of $2.00.
New users – My log on is not working? Have you verified your account?
The verification code was sent to the email you registered. If you have not received this please call us and we will look at your account. Try no 2 below if you have it but it won’t work.
I’m verified but I can’t seem to log in and it is not accepting my bid?
Your browser may not be allowing cookies for our sites. When using Internet Explorer go to: Tools >Internet Options >Privacy >Sites
There should be a box with address of website. In this box type biddingonline.com.au and click on allow, then type in evansclarke.com.au and allow, then click OK. Go back to the homepage, refresh and log in.
I’m not receiving emails?
Make sure that your email inbox is not full, check your junk emails or that you do not have ‘grey lists’ stopping emails coming through. Try adding email@example.com to your contacts list.
My email address is already registered.
You have an online account with us already, go to my account and retrieve your password.
When will a catalogue be available on the internet?
Generally catalogues posted on the net will be available from the published inspection time, or earlier, if at all possible.
When will a printed catalogue be available?
Printed catalogues generally are available from the published inspection time at the auction location.
What forms of payment do you take?
We accept Cash, EFTPOS, Credit Cards (1.5% Fee), Bank Cheques or BPay with an official print out from your online banking transaction. We must have cleared funds before collection. If you process your BPay before 3pm on auction the day, we should see the funds in our account the next working day, to enable you to collect the items. Electronic Funds Transfer is accepted for large amounts but conditions apply for this so please ask the auctioneer before bidding. NO Personal or Company Cheques are accepted.
At some on site sales facilities can be limited, so please check this before bidding. The Auctioneer reserves the right to permit or decline payment by any or all credit cards for specific sales; it is at the sole discretion of the auctioneer.
Do you take cheques?
Certified Bank Cheques are accepted (subject to identity check and at the sole discretion of the auctioneer). NO Company or Personal Cheques. Please make bank cheques payable to Evans Clarke National.
How long do I have to pay?
Once you are a successful bidder you need to pay within 24 Hours of bidding or being notified you have been successful, unless there are special conditions stated. For example with some onsite auctions often collection and full payment is required on the day, due to limited access.
What order does the auction go in?
In the majority of cases, the auction will run in catalogue lot number order.
Do I have to register as a Buyer before I can bid?
Yes. Before you can bid at an auction, you must register with us. For online auctions go to the register tab on the homepage, you only need to do this once for online bidding. If you are attending our auctions rooms for a sale you register by filling out and signing a form with your name, address, phone etc. Registration for any auction is acceptance of the Terms and Conditions of the Sale.
Do I have to come in the day before to register?
No, but you must register as a bidder before your bid will be accepted.
When can I inspect the items in the auction?
We have set inspection times. Generally, we publish the inspection times in both the print media advertising, and on our web site. Usually, inspection is allowed prior to the sale, but please allow yourself sufficient time as we do not permit access for inspection during most auction sales, for security reasons. We also offer an inspection time for online auction items.
Is there any warranty with the items I purchase?
No. Goods sold at auction are strictly sold "as-is-where-is"
- that is - it is your responsibility to inform yourself as to the suitability and fitness of any lot for your intended use. You may like to read our 'Terms and Conditions'
of sale for further information.
Can I bid without actually coming to the auction? (Absentee Bidding for Traditional Auctions)
Yes, we understand that it is not always possible to attend a traditional or onsite auction, therefore we have several easy options for you to leave your bids with us, we call this "absentee bidding". The auctioneer will include you in the bidding up to your maximum bid. We do not take bids over the phone, you can place them in the following ways:
Important Please note: It is up to the Auctioneer’s discretion to accept any absentee bids placed. It is recommended you place absentee bids as early as possible, so that there is sufficient time to process bids to the auctioneer. Absentee Bids need to be placed at least one hour prior to auction. We do our best to accommodate all absentee bid requests but no responsibility is taken for errors and/or omissions. For Traditional Absentee bidding, please call us a few hours after the auction has started to check if you were successful, due to the volume of absentee bids we receive, only successful bidders will be contacted within 24 hours. You will not be able to view absentee bids for traditional auctions under my account or the watching or won items as the information is with the auctioneer and it is not live like online auctions. it is simply an easy way for you to communicate the amounts you are willing to go up to instead of having to attend or fax bids and fill in forms each time. It is essential that you undertake prior inspection of the item/s of interest, or get someone you trust to do so on your behalf. Remember, at auction, the item is yours from the fall of the hammer. Your "maximum bid" is confidential to us - and represents your authorisation for the auctioneer to bid on your behalf up to, but not exceeding your nominated maximum offer. Any relevant Buyers Premium and GST will be added to your bids. Absentee bidding is automatic for our Online Auctions as this system bids to your set limit.
- Register on our website and go to the item, then place the bid online up to 1 hour before sale
- Fill in the absentee bidding form at the auction rooms after you have inspected.
- Ask for an ‘Absentee Bidding Form’ to be sent so you can fax this back to us completed.
- If the auction is listed as a Webcast auction you can place a bid in the ‘live webcast’ system.
What are your Terms and Conditions of Sale?
Terms and Conditions of sale apply to all sale activities of the Company. Click here to read or download the 'Terms and Conditions of Sale'.
In most auction cases a buyers premium applies on top of your bid will apply, you own the item if you are the highest bidder, unless it is passed in for referral by the auctioneer, which they will state.
What is the reserve price?
The reserve price is the minimum price the vendor has specified they will accept for their item. If this price is not met during the auction, the highest bid may be referred to the vendor.
What's a referred bid?
On occasions it is a requirement of our Vendor, to submit the highest offer made on their asset at auction, or submit the highest offer if that offer falls below their reserve price. Note that Evans Clarke National Auctions generally does not encourage Vendors to place reserves on Lots.
What is a Buyer's Premium?
Nearly all auctioneers charge buyers a small percentage of the fall of the hammer price. In the case of Evans Clarke National, this charge covers costs of running the auction. Currently most of our auctions are 15% i.e. Bid $100 Pay $115.
What is a Live Webcast Auction?
Some of our auctions will be listed as a webcast auction. In most cases this means that there is traditional auction happening but if you can’t attend you can bid along from the comfort of your own office or home via a Live Webcast System from our internet site or use the system to make bids for you.
How do I access Webcast Bidding?
To register for the Webcast Bidding go to our homepage under auctions and sales you will see Live Webcast Auctions. Here you can click on the registration link. You can check the system requirements you need. It is best to try this well before the auction to make sure you can access it correctly. A day or so before the auction when you go into this area, there will be a Line saying “go to the live auction Webcast”, click on that and you can then log in and either place your bids before the auction in this system or bid along with the auction. Please note the Webcast registration is different to our online auction registrations.
What is an Online Auction?
An Online Auction is different to our Live Webcast Auctions. An Online Auction is where there is a number of goods open for bidding up until a certain closing time. It is purely performed via bidding on our Online Auctions System. You can place your bids anytime up until the closing time and if you are outbid you will be notified via your registered email address.
How do I bid with an Online Auction?
If you wish to place a bid you will need to register to participate in an on-line auction sale. Keep your details handy for future reference. You only need to register once to use for our online auction sales. An auction will close at the advertised closing time, with the exception being if one or more bids are received within 5 minutes of this time, whereby the closing time will be extended by 5 minutes until no more bids are received.
Why is the online auction still going after the advertised time?
All our online auctions utilize a 5 minute bidding extension feature.
Normally, an auction closes at the scheduled time as displayed within the listing. However, if there are successful bids entered on an item within the last 5 minutes of the closing time, then the auction item will go into overtime. The auction is extended until there are no further bids for a continuous 5 minutes. This is similar to an auctioneer continuing to take bids until there is no further interest
Why do you have a 5 Minute Bidding Window/Extension at the end of Online Auctions?
Extended bidding helps dissuade "snipers", or last second bidders. For example, you may have spent considerable time achieving your high bid status at an auction. Without extended bidding, someone could time their bid entry to within a few seconds of the closing, leaving you without enough time to notice the bid and enter one in response. This is a common practice at some online auctions, and unfair because you would not know that this person is waiting to pounce on you. At a live physical auction, at least you can see your competition, and the auctioneer will continue with the auction to give you a chance to respond. This is precisely why we employ an extended bidding system at our auctions. We have found that 5 minutes is enough time to receive an outbid email from our system, log in to our site, and place a bid.
I have registered but it is asking me to verify my account?
To ensure we have your correct email address when registering, you are sent a message with a verification code that you must enter into the 'verify account' section, under my account, to complete your registration.
What do the condition descriptions mean?
"NOT TESTED": The item has been placed in a sale as delivered to us by a Vendor, is has not been checked or tested, and it May or May Not Work, it may well be complete and work ok but it could also be unserviceable and/or missing parts.
"APPEARS TO FUNCTION": Power has been applied to the item, and it appears that the unit could basically function at the time when this was done, however the item has not been technically or functionally assessed as serviceable, or as capable of being fit or reinstated into normal use. It does not indicate that the lot is working fully or completely or free of faults, and it could be missing components. It does not necessarily follow that this item will show the same function in the future when next powered on. The "appears to function" description is intended to assist the buyer in knowing that the item could potentially work or made to work, but is not a guarantee that it will work or is capable of being reinstated to fully functional condition. A typical example is a computer where the hard disk has been removed by the Vendor for security purposes. When switched on, the unit generally appears to work, but as the hard disk is missing, there is no further information available to indicate if the computer is otherwise ok.
"SALVAGE": Untested complete and incomplete equipment which could require repairs or otherwise only suited for parts/ scrap. That is, these lots are most likely to be newer equipment that is "Dead or dying", missing parts, or not so new equipment that is being sold in bulk and "as-is" even though some of it could be serviceable.
IF NOTHING STATED: Assume Not Tested.
ITEM DESCRIPTIONS: We endeavour to provide accurate item descriptions but we do not warrant the accuracy of the information provided nor that the description is free of errors or ommissions.
If we haven’t answered your question here, please email us at firstname.lastname@example.org